Privacy Policy
At Haywards Heath Plumbing, your privacy matters to us. We handle all personal information in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018, ensuring your details are treated responsibly and securely.
Information We May Collect
When you use our services or get in touch, we may gather and store the following types of personal data:
- Your name, contact number, email address, and home or business address when you reach out or request a quote.
- Information about the plumbing or heating services you’ve received from us.
- Any messages or communications you send us by phone, email, or via our website.
- Technical information such as your IP address, browser type, and device details through cookies (see below).
How We Use This Information
Your personal data is used for the following purposes:
- To carry out the services you’ve requested, such as repairs, installations, or inspections.
- To respond to your enquiries and offer helpful support.
- To send relevant quotes, job updates, or billing documents.
- To comply with our legal obligations and maintain proper records.
Who We Share Data With
We do not sell or trade your personal data. Occasionally, we may need to share your information with trusted third-party providers (such as accounting software or email services) to help us run our business efficiently — but only when necessary, and always with privacy safeguards in place.
Your Data Rights
You have several important rights under data protection law. These include the right to:
- Ask for a copy of the data we hold about you.
- Request that we update or correct any incorrect details.
- Ask for your data to be deleted, where applicable.
- Object to or limit how your data is processed in some situations.
- Raise concerns with the Information Commissioner’s Office (ICO) if you feel your data isn’t being handled properly.
Use of Cookies
Our website may use cookies to better understand how visitors use it and to improve your browsing experience. You can disable cookies in your browser settings, although this might affect how certain parts of the site work.
How Long We Keep Your Data
We’ll only hold onto your personal information for as long as it’s needed — whether to deliver our services, meet legal requirements, or resolve any potential disputes.
Contacting Us
If you have any questions about this policy or the way we use your data, don’t hesitate to get in touch. We're here to help.